I architect and deploy opstech and BPRO solutions that transform how security organizations across Hong Kong schedule, staff, and manage their most critical asset — people on the ground.
I am a Solutions Development Manager at Centurion Technology (HK) Limited, where I work with opstech and BPRO systems to help organizations in the security services sector run more efficiently.
My focus is on practical technology solutions that improve how teams are scheduled, how time and resources are managed on-site, and how operations can be streamlined without losing the human element.
I am based in Hong Kong and work fluently in Cantonese, English, and Mandarin. I am also learning German, driven by a curiosity for different cultures and ways of thinking.
Delivering measurable improvements in operational efficiency for security services organizations through technology-led solutions tailored to the Hong Kong market.
Challenge: Manual Excel-based rostering across 22 sites led to chronic under- and over-staffing, high overtime spend, and guard complaints.
Approach: Full opstech deployment with custom BPRO integration, dynamic demand forecasting, and mobile-first guard app for real-time availability.
Result: Within 5 months, the client achieved stable coverage, dramatically lower administrative burden, and measurable morale improvement.
Challenge: Fragmented systems and paper logs made it impossible to see real-time guard deployment or predict coverage gaps across a large portfolio.
Approach: Phased BPRO implementation, standardized SOPs, integration with existing access control, and executive dashboards for property managers.
Result: Complete visibility, proactive staffing, and a replicable playbook now used for new property acquisitions.
Challenge: Highly variable event calendar (concerts, corporate, VIP) created feast-or-famine staffing with last-minute scrambles and expensive emergency hires.
Approach: Predictive modeling within opstech, tiered guard pools, automated alerts, and a lightweight approval workflow for surge events.
Result: Predictable costs, zero uncovered shifts in 18 months, and the model adopted as standard for the operator’s regional portfolio.
Every engagement begins with deep listening and ends with measurable, sustainable operational improvement. Client confidentiality is always protected.
Capturing quiet moments and interesting scenes. I enjoy both the technical craft and the storytelling aspect of photography.
Dream destinations include Okinawa and Hokkaido in Japan, as well as Germany and the Netherlands. I love discovering new cultures through food, landscapes, and people.
Regular jogging keeps me grounded. I train primarily at 247 Fitness and appreciate the clarity that comes from consistent movement.
I enjoy a good cup of Earl Grey or Breakfast Tea. These small rituals bring balance to busy days.
Beyond Cantonese, English, and Mandarin, I am currently learning German through Duolingo. Language opens doors to understanding people and places more deeply.
Ready to discuss a project or collaboration? Schedule a time that works for you.
I welcome thoughtful conversations about technology, operations, and meaningful projects. Feel free to reach out.
Prefer email for first contact. I typically respond within a few days.